If you are not 100% satisfied with your purchase of non-personalized items, simply send it back within 14 days and we’ll replace it or refund the full cost of the item minus shipping costs.
Please include a note indicating your name, address, e-mail, phone number, order number and reason why you are returning the item.
Personalized items will only be accepted for return due to errors in our craftsmanship.
We cannot accept returns due to:
- Spelling, capitalization, and punctuation errors.
- Date errors
- Quality errors on photo products due to poor resolution on provided photos.
- Expected abnormalities found on bottles.
- Any other issues covered in our Terms and Conditions.
In other words, to ensure a successful order: