Personalized items will only be accepted for return due to errors in our craftsmanship.
We cannot accept returns due to:
Spelling, capitalization, and punctuation errors
Quality errors on photo products due to poor resolution on provided photos
Expected abnormalities found on bottles
Any other issues covered in our Terms and Conditions
In other words, to ensure a successful order:
Check your proof very carefully. You must check a box indicating you have checked your spelling and agree with our terms and conditions. We do not change text once you place and approve your order.
Triple-check dates. Many dates can look very similar.
Provide good photographs. Your finished photo project is only as good as the photograph you provide. Photos that are of poor resolution or do not provide color contrast make for poor photograph projects. We will do the best we can to make what you provide work. You will receive a proof; please pay attention to your proof.